General Terms and Conditions of Service

Basic provisions:

These General Terms and Conditions (hereinafter referred to as "GTC") govern the contractual relationship between the Internet Service Provider and the Customer.
The operator ofinternet services (hereinafter referred to as "Services") is WEDOS, a.s., ID No. 28115694, with its registered office at Masarykova 1230, Hluboká nad Vltavou, 373 41, registered in the Commercial Register maintained by the Regional Court in České Budějovice, Section B, File 1887, and WEDOS Internet, a.s., ID No.: 28115708, with its registered office at Masarykova 1230, 373 41 Hluboká nad Vltavou, Czech Republic, registered in the Commercial Register maintained by the Regional Court in Section B, File 1886, or other companies belonging to the WEDOS group.
Other companies belonging to the WEDOS group refer to all commercial companies with a similar shareholder structure, or other WEDOS commercial companies belonging to a group with property links to WEDOS Internet, a.s., including subsidiaries or sister companies. As the list of these companies may change over time, they are only declared in general terms. The list of specific companies is always provided in its current form on the WEDOS website, together with these GTC. The operator is one of the companies of the WEDOS group. The specific legal relationship of a specific company towards the Customer is determined (for paid services) by the fact of who issued the tax document for the services provided to the Customer. If no invoice has been issued, the Operator is always WEDOS, a.s., ID No. 28115694, with its registered office at Masarykova 1230, Hluboká nad Vltavou, 373 41, registered in the Commercial Register maintained by the Regional Court in České Budějovice, Section B, File 1887.
A customeris a legally competent natural person or legal entity that enters into a Contract with the Operator. The Agreement is concluded by completing and sending an order on the website or via the Operator's API (Application Programming Interface) for one of the services offered and, at the same time, by duly paying the amount according to the current price list or by setting up the service, if it is a free service. By ordering the service, the Customer expresses their agreement with these General Terms and Conditions (GTC). Upon ordering, the Customer will receive login details for their WEDOS customer account from the Operator. A Customer – consumer is understood to be a legally competent natural person who enters into a Contract with the Operator for their private, non-business purposes.
Customer administrationrefers to the website at "client.wedos.com," where customers can log in to manage their services with the Operator.
Authorization meansproving the customer's identity, in particular by providing the login name and password for the Customer Account, thereby also proving the right to use the customer account and the services provided under it. The Operator may require the Customer to use a different method of authorization.
The Customer acknowledges and agrees that they are not entitled to conclude a Contract with the Operator and order services offered by the Operator on behalf of third parties unless the third party has given their prior written consent. This written consent may be requested by the Operator at any time, and the Customer is obliged to submit it immediately, otherwise the Operator is entitled to cancel the ordered service.
By ordering the service, the Customer expresses their unambiguous consent and understanding of the Agreement, these GTC, and all other conditions related to the ordered service, as well as the content, specifications, and price of the service ordered by them according to the Operator's offer. During the term of the Agreement, both the Customer and the Operator are obliged to comply with generally applicable legal regulations, the provisions of the Agreement, these GTC, and other conditions if they are part of the service ordered by the Customer.
By concluding the Agreement, the Customer also declares that they have familiarized themselves with the functions of the given service and, for this reason, they are not entitled to request a refund of any payment already made for any of the services offered on the grounds that the type, nature, and execution of the service does not suit them. This can only be replaced by mutual agreement between the contracting parties prior to concluding the Contract, and this agreement must be in writing. For certain selected services, the Operator offers a 7-day money-back guarantee, and this information is clearly stated for the relevant service.
The Customer is fully liable for any damage caused by their actions in violation of these GTC and/or the legal order of the Czech Republic to the Operator, other users of the Services, or other third parties. This liability cannot be waived.
If the Customer violates these GTC (or other related terms and conditions for a specific service), the Operator is entitled to suspend its Services. In the event of a particularly serious breach or repeated breaches of these GTC (or other related terms and conditions for a specific service), the Operator is entitled to cancel the service. The assessment of whether a breach of these GTC (or other related terms and conditions for a specific service) has occurred or is occurring is at the discretion of the Operator.
Suspension of servicemeans rendering the Service inoperable and/or preventing access to the Service. At the same time, the customer does not have access to any data (files, databases) belonging to the Service. Operation can only be restored by remedying the fault, extending the validity of the Service, or paying a fee for restoring data from a backup.
Cancellationof the service means its suspension, termination, and deletion of the service data. The process and terms of cancellation of the service, i.e., possible suspension, termination, and deletion, vary for individual services. The operator always provides an up-to-date overview on its website, either in the description of the individual services offered or in the description of the service cancellation process.
An integral part of these General Terms and Conditions are separate documents governing the terms and conditions for individual types of services offered: –Terms and Conditions for WEDOS Domain Services(DS Terms and Conditions) –Terms and Conditions for WEDOS Hosting and Cloud Services(HCS Terms and Conditions) –Terms and Conditions for WEDOS OnLine Monitoring Services (WO Terms).
Unless expressly stated otherwise on the product page of individual services in the offer and description, customer data is located within the European Union (EU), specifically in the Czech Republic. Due to the nature of some services provided by the Operator (e.g., DNS, WEDOS OnLine, etc.), some partial data is also stored on the Operator's servers outside the Czech Republic and the EU. This fact is always explicitly stated for the relevant service.
The Operator has the right to publish the Customer's logo and basic identification data (such as name, surname, company name, address) on its website, social networks, or advertising materials for promotional purposes and as a reference customer. The Operator has the right to publish a graphic preview of the work created by the Customer for the purpose of promoting any of the services offered by the Operator.
The Customer is obliged to update their identification, billing, and contact details provided when ordering the service and recorded in the Customer's account in the Customer Administration within 7 days of the change occurring. The Customer updates their contact details in the Customer Administration. The Operator may change the data on behalf of the Customer only on the basis of a request sent by the Customer in the form of an Authorized Request or in the form of a paper request with a certified signature. In the event of failure to comply with the update obligation, the Customer bears full responsibility for any damage incurred.

Service availability guarantee, faults, and outages

The operator ensures the smooth operation of services, except for the time necessary for maintenance of the technical and software resources through which the services are operated.
The operator is entitled to perform planned system shutdowns for maintenance and updates.
The operator is entitled to perform unscheduled shutdowns if the situation requires it and if it is necessary to perform them immediately in order to ensure the continued operation of services and servers.
A malfunctionis understood to be an error in the Operator's technical or software resources that causes complete malfunction or unavailability of services, as a result of which the Customer cannot fully use them. Planned or unplanned downtime is not considered a malfunction.
The Operator is not liable for the malfunction or unavailability of the service caused by a third party. The Operator is not liable for the malfunction or unavailability of the service caused by the Customer.
The Operator shall not be liable for any malfunction or unavailability of the system caused by technical or other problems on the part of the subcontractor, a failure or outage in the Internet network between the user and the Operator's servers, or force majeure. The Operator shall not be liable for the unavailability of the service in the event of a malfunction of the user's Internet connection.
The Operator shall not be liable for any interruption in the provision of Services to the Customer under these GTC and/or the Agreement in the event of third-party intervention or force majeure (in particular floods, fires, wind, war, earthquakes, etc.) or in the event of a failure of third-party suppliers' equipment (in particular extensive and long-term power outages, telecommunications connections, etc.).
None of the services offered provide detailed monitoring of a public nature. The Operator is obliged to inform the Customer about all faults, outages, and important changes on its website (especially in the customer administration section – client.wedos.com and on the status page vedos.status.online) as far in advance as possible.
The Customer is not entitled to compensation for damages or other costs incurred in connection with the unavailability of the service or loss (damage) of data or other types of malfunction. Any compensation for damages and other costs, including liability for the Customer's lost profits, is always limited (and capped) to a maximum amount equal to the fee for one month of operation of the relevant service. Different claims for damages may be drawn up in advance, but only in the form of a written agreement or an amendment to these GTC.
In the event of a malfunction or failure of the service, the Customer is obliged to report the fault in writing (by email or contact form) within 24 hours of the onset of the malfunction.
The Customer is not entitled to any compensation for service failure if they have not paid all fees for all services provided by the Operator in a proper and timely manner, the service is terminated, or the service is inoperative due to the Customer's previous actions, or the Customer does not submit a complaint about the inoperability of the service in a verifiable manner (by email, contact form) within 24 hours of the onset of the service inoperability.
Due to the nature of email communication, the Operator does not guarantee the correct delivery of email messages from or to its servers and from or to its network, and is not liable for any damage caused by undelivered or lost email messages. Similarly, the Operator is not liable for incorrectly stored, uploaded, or otherwise created data used for any services provided by the Operator.
The Operator is not liable for any loss or damage to any data resulting from a software or hardware failure of the server or disk array (e.g., hard disk failure). It is the responsibility of all customers to prevent damage, and therefore the Operator strongly recommends that all customers perform their own backups of all data to the extent deemed necessary by the customer.

Customer support and communication with customers

The scope and conditions of customer support are specified in detail in the terms and conditions of individual services. The scope and conditions of support vary for individual services, and the Customer can choose the option that suits them best.
When contacting customer support, the Operator may require the Customer to provide login details for their WEDOS customer account or other identification details specified for this purpose (Authorization). If the Customer fails to do so, the Operator may refuse to provide support or perform an intervention by the Operator's technician. The Operator reserves the right to additional authorization in the event that it suspects compromise or misuse of the Customer's account or login details to any of the Operator's systems.
As part of customer support, the Operator provides the Customer with basic information, instructions, and advice via its website, which relates exclusively to the service (not its content). Other forms of support and assistance are always specified for each individual service. If the Customer requests the Operator to resolve a problem that requires the intervention of the Operator's technician and that was caused by an error on the part of the Customer or as a result of improper use of the Service, the Operator may require the Customer to pay for the technician's intervention according to the current price list.
If telephone support is available for a particular service, the telephone can only be used to obtain general information and advice, or to resolve obvious faults or service deficiencies. However, it is not possible to request actions that require customer authorization over the telephone. In such cases, it is necessary to log in to your customer account on the Operator's website, fill in the appropriate form, and create a ticket.
The Operator is not responsible for the content of information (including text, images, videos) provided on the community website help.wedos.cz (or other language versions). Similarly, the Operator is not responsible for the accuracy of information provided on the website kb.wedos.com (or similar websites of the Operator).

Billing and payments

The current price list is available on the Operator's website "vedos.cz" or on other websites of the Operator containing official descriptions and presentations of individual services. On these websites of the Operator, individual language versions may contain different combinations of currencies and languages. Prices in individual currencies may vary, regardless of the current exchange rate. The Operator shall announce changes to the price list in a timely manner (and sufficiently in advance) on the same websites.
Invoices and advance invoices are sent to the Customer via email to the email address specified in the Customer's WEDOS customer account. Accounting documents are not provided in paper form, to which the Customer expressly agrees. Accounting documents may be sent in paper form for an additional fee according to the Operator's price list.
Invoices for one-time services provided by technicians are payable in advance or within 7 days of the invoice being issued and sent to the Customer. If the commissioning or launch of the service depends on the payment of the invoice, the invoice is payable immediately. The service will be provided after payment has been made and the funds have been credited to the Operator's account.
If the Customer fails to pay any advance invoice (payment request) by the end of the prepaid period for the given service, the Operator is entitled to suspend the service.
If the Customer fails to pay any invoice properly and on time by its due date, the Operator is entitled to suspend the service.
If any invoice or advance invoice remains unpaid 3 calendar days after the end of the prepaid period for the given service, the Operator is entitled to permanently cancel the service. In such a case, the Customer's data will be irretrievably deleted. If the Customer wishes to recover this data (if the Operator has it available in backup) or restore the service, the Operator is entitled to charge for this service according to its price list.
A service that has been terminated by the Operator or Customer (using the so-called Service Termination in Administration) may be completely canceled by the Operator immediately after the end of the prepaid period or immediately after the agreed termination date.
Failure to pay an invoice or advance invoice does not affect the subscription period. The customer is obliged to pay for the operation of the service even for the period during which it was suspended by the Operator.
Invoices and advance invoices are considered paid when all of the following conditions are met:
a) the payment is sent to the correct account of the Operator
b) the exact (unrounded) amount is transferred according to the payment request in the correct currency
c) the correct variable symbol is stated in the payment
d) the payment is credited to the Operator's account
e) the payment is processed by the Operator's payment system
The Operator does not accept written, faxed, emailed, or any other similar confirmation of payment if the amount has not yet been credited to the Operator's account.
When making an international payment, the Customer is obliged to pay all fees associated with foreign payments (setting fees to "OUR"). Otherwise, the Operator will not accept the payment and the Customer is obliged to make up the difference so that the Operator receives the full amount requested.
Unless otherwise stated, all discount coupons are valid only for newly ordered services and only for the first billing period. They do not apply to service renewals, nor do they apply to additional invoices or payments for additionally activated premium services. Discount coupons cannot be combined or added together. Discount coupons cannot be applied retroactively (after payment of the order). Discount coupons cannot be applied after their expiration date (or after other restrictions have been exhausted), nor can any compensation be claimed for unused coupons. Applying a coupon means placing an order – its subsequent cancellation or change does not affect the validity of the coupon (e.g., a single-use coupon will no longer work if the customer places an order that is later canceled; a coupon used in this way will no longer work).
If it is necessary to refund an unused payment to the Customer (e.g., from an advance account), payments are refunded in the same manner in which they were received (e.g., for payments made by credit card, the payment is refunded to that credit card, or for payments made from a bank account, the payment is refunded to the same bank account from which it was received). If an agreement is reached between the Operator and the Customer and the payment is refunded in a different manner, the Operator is entitled to additionally identify and verify the identity of the payment recipient and may charge a fee for refunding the payment in a different manner, as agreed. If it is not possible to refund the unused payment in the same manner and no agreement is reached or the new recipient is not identified, the Operator is entitled to refuse to refund the payment.
The customer agrees that handling fees may be charged for selected types of payments in accordance with the Operator's price list. This is mainly due to the administrative complexity of processing certain payments or their high financial cost (high fees).
The customer understands that various third-party payment systems (such as payment gateways) are used to receive payments.
At the same time, the internal payment system WEDOS Pay, operated by the subsidiary WEDOS Pay, s.r.o. (or another company serving a similar purpose), is used to receive payments from Customers for all companies belonging to the WEDOS group. This payment system acts as an intermediary for payments between the Customer and the Operator and can also use various third-party payment systems (such as various payment gateways).
The WEDOS Pay payment system can also be used, if the Customer is interested, as a so-called wallet, where the customer stores their funds for future payments for the Operator's services (or all companies included in the WEDOS group). These payment funds are kept as non-purpose advances for the payment of services provided in the future. The Customer can use this virtual wallet to make individual payments for any services offered by the Operator or other companies from the WEDOS group. Individual requests create a so-called block of funds in this wallet, and these funds are deducted once a month (at the end of the calendar month) and billed to the Customer with a summary tax document. The funds in this wallet do not bear any interest and no fees are applied to them, except for fees for exchanging different currencies within the same account. The customer may request the withdrawal of unused, uncollected, and unblocked funds at any time. The Operator is obliged to return these funds to the Customer no later than 30 days after receiving an authorized request. Refunds are governed in the same way as described in the previous paragraphs. The same procedure applies to the so-called advance account as to this wallet.

Rights and obligations of the Operator

The Operator shall not be liable for any infringement of trademark rights, trade name rights, or other rights protected by generally binding legal regulations committed by the Customer through the use of the services.
The Operator shall not be liable for any damage or loss that has been or may be caused to the Customer in connection with the use of the services. Any compensation for damages and other costs, including liability for the Customer's lost profits, is always limited (and capped) to a maximum amount equal to the fee for one month of operation of the relevant service. Different terms and conditions may only be agreed upon in the form of a written agreement between the Customer and the Operator.
The Operator is entitled to change the parameters of services and their variants. However, it is obliged to notify the Customer of these changes in advance and sufficiently in advance in the form of information on the Operator's website.
The Operator is not authorized to interfere with data created or stored by the Customer, unless otherwise agreed between them. This prohibition does not apply in the event of suspicion of a breach of these Terms and Conditions and misuse of the service provided. The Operator is obliged to inform the Customer of this immediately.
If the Customer violates these Terms and Conditions or other agreements with the Operator, the Operator is entitled to unilaterally withdraw from the Agreement and cancel the service provided. In such a case, the Customer's data may be deleted and stored on a replacement medium. If the Customer wishes to retrieve this data, the Operator is entitled to charge for this service in accordance with its price list.

Customer Rights and Obligations

The customer is obliged to use the services in accordance with the manuals, guides, and instructions provided by the Operator. The customer is also obliged to train all persons involved in the administration of the services in this regard.
The customer undertakes to take all necessary measures on their part to prevent misuse of the services. The customer is responsible for the consequences of such misuse, should it occur.
The Customer is obliged to take all measures to protect all access data (login name and password) of all users for the administration and use of services and for access to the customer account. The Customer is liable for any damage caused by misuse of the system by a third party who uses the correct login name and password to gain access.
The Operator shall not be liable for any misuse of the Customer's login details or personal data or that of third parties, on the basis of which it accepted and acknowledged the order for the service or made any requested changes or modifications to existing data and Services, unless such misuse was caused by the Operator itself. The sending of this data to the Customer at the Contact Address provided by the Customer before and/or after the establishment of the Service, or its resending to the Customer after the Customer requests its repeated communication, cannot be considered misuse of this data by the Operator. The Operator is entitled to change the access codes for urgent technical reasons even without the Customer's consent, provided that this measure is necessary for the proper provision of the Services.
By sending an order (and selecting the appropriate checkbox), the Customer agrees that the Operator will send them information about new features in the Operator's service offering by email. These emails can be unsubscribed from in the Customer Administration section for the specific Customer.
The customer is prohibited from attempting to disrupt the operation of services and technical or software resources, intentionally overloading them, attempting to use services or systems contrary to their purpose, even if done in good faith (e.g., penetration tests, benchmarks, etc.) without the Operator's consent.
The customer is prohibited from using the services for purposes that are contrary to the laws of the Czech Republic or contrary to good morals and generally accepted moral and ethical standards. In particular, the customer must not violate the legally protected rights of the operator and third parties.
The Customer guarantees to the Operator the accuracy and completeness of the data provided in the registration, in all order forms, and in other documents. At the same time, the Customer is obliged to immediately update any changes or report them to the Operator. The Operator is not liable for any damage caused as a result of providing invalid or outdated information.The Customer is obliged to provide true and complete information in the order and subsequent records kept by the Operator. Without providing true and complete information, the Operator is entitled to suspend the service at any time without warning or cancel it without compensation.
All information and procedures for operational security administration in cloud computing, such as damage caused by accidentally deleted virtual servers or dozens of servers, as well as procedures for service recovery or termination, can be found in the knowledge base or on the product page of the specific service. In case of a Customer inquiry, the information will be clarified. In order to avoid administrative overload of the organization (for example, for repeated or unjustified requests), WEDOS may charge the Customer for this clarifying information according to the price list.
All information and procedures regarding critical activities in cloud computing, such as installation, editing, deletion of virtual devices (servers, networks, storage), as well as procedures for terminating cloud services or, for example, procedures for recovery and backup, can be found in the knowledge base or on the product page of the specific service. In case of a Customer inquiry, the information will be clarified. In order to avoid administrative overload of the organization (e.g., for repeated or unjustified requests), WEDOS may charge the Customer for this clarifying information according to the price list.

Exclusion from operation

The Operator may refuse to provide services to a Customer whose activity falls, at least in part, into any of the following categories, or whose content, which they provide, store, share, or download, falls, at least in part, into any of the following categories:
– is contrary to the legal order of the Czech Republic or applicable international conventions
– is contrary to good morals
– operation of any system that may be misused to commit criminal offenses
– violation of copyright, patent, industrial, or other similar rights
– sending unsolicited messages
– direct or indirect infringement of any third party rights
– overloading the infrastructure or technical or software resources of the Operator or other parties
– threatening the privacy or security of other systems or persons
The above provision applies to anything that can be partially classified into the above categories, with the decision on whether the Customer has violated this paragraph being at the sole discretion of the Operator.
The Customer is not entitled to store or share programs or data (files) of which they are not the author and for which they do not have the written consent of the author or owner of the rights to them. In the event of a suspected violation of this prohibition, the Operator is entitled to request written confirmation from the Customer that they are entitled to do so. The Customer is obliged to provide this confirmation to the Operator without undue delay. If the Customer fails to provide this confirmation, the Operator is entitled to restrict or suspend the service or delete the disputed data (files). The decision on the compliance of the use of the service with these terms and conditions is at the sole discretion of the Operator.
The operator is entitled to examine the customer's data (files) if it suspects that such data (files) are in violation of these terms and conditions.
The Customer is liable for any damage caused to the Operator, its other Customers, or third parties. If the Customer damages the Operator's reputation or attempts to damage the Operator's reputation in any way, the Operator may immediately terminate its services and claim damages in the amount calculated by the Operator.
The Operator shall allow the placement of content with erotic and pornographic themes on its devices only after prior agreement between the Customer and the Operator. Without this agreement, the placement, distribution, and downloading of such content is prohibited.
The Operator is entitled to restrict the operation of the service if the Customer uses inappropriate software tools for its operation or if they are not set up appropriately (e.g., error in the script, inappropriate algorithm in the program, incorrectly set database indexes, etc.). The decision on unsuitability is solely at the discretion of the Operator.

Information protection and personal data protection

The Operator and the Customer undertake to maintain confidentiality regarding facts that they have learned about each other in connection with the establishment and operation of services. The confidentiality obligation does not apply to the provision of information to subsidiaries, parent companies, or affiliated companies, or to legal or accounting advisors and auditors, who must be bound by the contracting parties to maintain the same level of confidentiality.
The protection of information does not apply in cases where the Operator has an information obligation stipulated by law, or where the information is requested by state authorities authorized to do so by law, or where the information is publicly available.
Details regarding personal data, the handling of personal data, and the protection of personal data are provided in a separate document, WEDOS Customer Personal Data Processing Policy in accordance with the GDPR.
If the Customer stores (saves) any personal data with WEDOS, a Processing Agreement is concluded between WEDOS and the Customer, according to which the Customer is the controller of this personal data and WEDOS is the processor. The same procedure applies if the Customer already acts as a personal data processor for another controller. In such a case, WEDOS is another processor. The Processing Agreement for selected services is available for download in the client administration.
The operator undertakes to protect personal data from unauthorized or accidental access, prevent its alteration, loss or destruction, unauthorized transfer or other unauthorized processing, as well as other misuse.

Duration of the agreement and its termination

The duration of the agreement and its termination are governed by the terms and conditions of specific services.
In accordance with Section 1829 of Act No. 89/2012 Coll., the Civil Code, the Customer – consumer has the right to withdraw from the Contract within 14 days of its conclusion. Given that the Customer – consumer has expressly requested the Operator to commence the provision of services before the end of the withdrawal period, they acknowledge that they are obliged to pay the Operator a proportionate part of the agreed price for the performance provided until the moment of withdrawal from the Contract. The customer may withdraw by filling in the relevant form in the relevant customer section on the Operator's website.
Upon termination of the service, the Customer's obligation to pay unpaid invoices and advance invoices shall not expire, with the exception of advance invoices for subscription periods that have not yet commenced.
The Operator is entitled to terminate the provision of existing services due to the introduction of new services, changes in the services provided, changes in market conditions, the development of new technologies, etc. The Operator undertakes to replace the services whose provision is to be terminated with other similar services, if this is technically possible and economically reasonable. The Operator shall inform the Customer of such a change by means of a Notice within a reasonable period of time in advance. If the Customer does not decide to choose another alternative service from the Operator's offer, the provision of the existing service will be terminated with a one-month notice period. Unused funds for the remaining period will be returned to the Customer in the form of a credit note from the Operator, no later than 30 days after the termination of the service.
The contracting parties may terminate the contractual relationship by mutual agreement or unilateral notice. The notice period is one month and begins on the day following the delivery of the notice to the other contracting party. Termination by the Customer does not entitle the Customer to a refund of any funds, including, for example, unused funds for the remaining (unused) period of the prepaid service.

Final provisions

All agreements between the Operator and the Customer are governed by valid and effective Czech law.
In the event of a change in jurisdiction, the Operator shall immediately inform its customers of this change, no later than 1 month after the change.
Given that the contractual relationship is established for a longer period of time, during which changes in the market or legislation may occur, the Operator reserves the right, pursuant to Section 1752 of Act No. 89/2012 Coll., the Civil Code, to amend these GTC to a reasonable extent. The Operator shall publish the new version of the GTC on its website and the Customer shall be notified of any such change by e-mail within a reasonable period of time before the new GTC come into effect. The Customer has the right to reject the changes to the GTC in writing, no later than the date on which they take effect. If the Customer does not reject the changes to the GTC within this period, the contractual relationship shall be governed by the new version of the GTC. If the Customer rejects the changes/new wording of the GTC, both the Operator and the Customer are entitled to terminate the relevant contractual relationship prematurely, either by mutual agreement or by notice. In such a case, the notice period is 2 months from the written notification of the change to the GTC to the other party.
If these GTC are available to the Customer in multiple language versions, the Czech version shall prevail. In such a case, the Operator shall not be liable for the accuracy of such translation.
These GTC shall take effect on April 1, 2021.